JOB TITLE:                                ENGAGEMENT WORKER

SALARY/GRADE:                       £18,135 per annum pro rata

HOURS:                                     Various

PLACE OF WORK:                     REDRUTH/St Austell

*Workplace location: Please be aware that due to the COVID 19 situation we are not currently offering face to face contact with our project participants and all the CN4C offices are currently closed to staff. We have in place a return to premises strategy; however, this will not be enacted until there is a significant need and low enough risk to staff and clients to justify a return to the premises. As a result, the post currently involves homeworking via the use of Microsoft Teams, email, and telephone in both a project team and client faced capacity (a laptop/mobile phone and printer will be provided). Experience of online delivery is desirable or strong IT skills to pick this style of project delivery up quickly is essential. Access to a safe and reliable internet connection and mobile phone signal (EE) at home is also imperative. 






About CN4C

Since 2001 Cornwall Neighbourhoods for Change has been supporting communities, groups and individuals to achieve the change they want to see. Every day, CN4C see that the current system is unfair and that people do not have equal opportunities to meet their basic needs and make their lives better.

See for more information.


Summary of post


The Engagement Worker role will help people to access services that will help them to progress on their journey to wellness, learning or work. You will be responsible for engaging, providing an initial assessment, and utilising all resources of the organisation to support people on their journey. At the centre of this is the individual and what matters to them.


You will be expected to have a level of self-confidence and personal robustness to enable you to work with the community and to help people overcome their barriers. You will have insight into the challenges that can face people which might have come from personal lived experience, from volunteering or from other employment. You will be comfortable working and communicating with a broad range of people, from diverse backgrounds. You will support the organisation in maintaining a culture of inclusivity and a high quality and safe environment for all community members.

You will possess good administrative skills and be able and willing to use ICT.  Any community development, adult teaching or advice and guidance qualification, or evidence of using these skills, would be an advantage.


Main Tasks


Engagement Worker


  • Working with staff and community members to identify appropriate community engagement activities
  • To set up and run engagement activities
  • To engage with members of the community and signpost to relevant programmes within CN4C
  • To undertake and maintain an agreed training package as and when appropriate
  • To support quality Information, Advice and Guidance throughout the organisation centred on members wants and needs.
  • To carry out needs assessment and to evidence programme eligibility
  • To support the Caseworkers in the development of action plans, agree interventions and milestones for people
  • To help participants with claims, travel, childcare etc
  • To ensure that paperwork and the internal database is accurate and up to date and completed in a timely manner.
  • To support individuals to achieve their milestones and progressions
  • To maintain knowledge of partnership working
  • To support participants to complete any eligibility paperwork and evidence as required
  • To attend project meetings and share best practice
  • Must work flexible hours including evenings and weekends.


Whilst the job description covers the main duties and responsibilities of the post, it is not exhaustive. The post holder is therefore expected to undertake any other reasonable duties specified by their Line Manager. Appropriate training will be provided where necessary.
















  • Understanding how to overcome the barriers for people from disadvantaged communities and for people facing multiple and complex needs
  • An understanding of the need for confidentiality and equal opportunities
  • Understanding how to create a safe operating environment




  • Understanding of community development
  • An understanding of the European Funding context




Skills & experience



  • Good customer service and interpersonal skills and experience of working with people with multiple and complex needs
  • Good communication skills, both written and oral
  • Office processes
  • Ability to arrange and deliver community activities
  • A strong team worker but also able to work on own initiative
  • Able to perform to targets and deadlines with good time management and planning skills
  • Computer and MS Office proficiency
  • Ability to manage competing demands


  • Experience of updating and maintaining databases
  • Experience of administering surveys, collating responses, and reports.
  • Experience of providing results and reports to line management
  • Experience of reporting on ERDF/ESF programmes
  • Ability to arrange and deliver training workshops
  • A track record of working in partnership with voluntary and statutory organisations
  • Able to manage caseload
  • Awareness of sustainable business practice
  • Experience of virtual delivery of activities






·      Level 2 English and Maths qualification, or willingness to work towards a Level 2



·      Information Advice and Guidance Qualification Level 2 or above

·      Coaching Qualification Level 2 or above

·      Mentoring Qualification Level 2 or above

·      Community Development Qualification

·      Safeguarding Qualification Level 2 or above



Other requirements



·      Flexibility to work evenings and weekends

·      Ability to motivate people to make positive change

·      Enthusiastic and energetic approach to engaging with new members of our community

·      Resilient, able to handle conflict and remain calm under pressure

·      Ability to support people in emotional distress

·      Resourceful

·      Empathy and ability to relate to those from wide range of backgrounds

·      Professional image, in approach attitude and appearance

·      Commitment to learning and self-development

·      Ability to travel to different locations at short notice



  • Full UK licence and access to a vehicle



Please note:

A minimum of two references will need to be provided, and a Disclosure Baring Service (DBS) check carried out before the successful candidate can take up their position.